On November 2, 2024, the U.S. Postal Service (USPS) officially launched centralized mail delivery here in RTP – marking a significant milestone after years of advocacy and collaboration. As the home of more than 375 companies and 55,000 employees across 7,000 acres, the new delivery system will improve our operational efficiency and better support the continued growth of RTP. This is a major step forward for RTP’s infrastructure, and just one more way we’re building for the future of RTP and continuing to support its growth as an innovation leader.
Quick Guide to Changing from PO Box to Mail Delivery
If your office is located within RTP, you are eligible to register for street delivery from USPS. Please refer to these frequently asked questions or download the guide to update your mail delivery preferences.
FAQ
USPS will begin delivering mail right away. This will be a rolling process, meaning new tenants will be added to the delivery route as they sign up. No need to worry—once you're registered, your mail will start arriving!
When updating your mailing and physical address, please be sure to:
Clearly list your company name as it appears on your lease
Include your suite number
Use the new ZIP code: 27713
[Company Name]
[Building Number] Park Offices Drive Suite [Your Suite Number]
Durham, NC 27713
Example:
Property Management
800 Park Offices Drive Suite 1001
Durham, NC 27713
The zip code 27709 is specific to the post office at 65 TW Alexander Drive and is only used by PO Box holders at that location.
If you’re not using a PO Box, you’ll now use the zip code assigned to our campus: 27713.
Mail forwarding is one of the easiest ways to begin receiving your mail at your street address. You can set up mail forwarding from your PO Box to your street address by filing a change of address with USPS.
With the new mail delivery service in RTP, it’s important that you update your mailing address to ensure you receive your mail as efficiently as possible. You can start by updating your mailing address from your PO Box to your street address on your accounts and with the businesses you interact with regularly.
Making this simple update now will ensure your mail comes directly to your street address without any delays.
In most cases, you can file a change of address online using this form. However, when making the change for a business, there may be a few additional steps that will require you to visit the RTP Post Office to file the change of address in person.
Keep in mind that if you are completing a change of address in person, USPS requires that you provide a business license or letter – printed on company letterhead and signed by someone in a leadership role – stating that you are, in fact, authorized to perform the change of address for the business.
Still have questions? Visit the USPS change of address FAQ page.
Please note: While your physical address will be changing and should be updated with all mailing platforms (e.g., UPS, FedEx, etc.), you are welcome to keep your existing PO Box if you prefer.
Just be sure to update any services that use your physical address to avoid delivery issues.
Changing your PO Box to Mail Delivery is simple! You can make the change in just three easy steps:
Step 1: Update your mailing address
Step 2: Close your PO Box and/or caller service
Step 3: File a change of address with USPS
Closing your PO Box is simple, but there are a few important things to keep in mind:
- If you opened your PO Box online, you must close it online.
- Please login to your USPS online account and look for the “Close and Refund” feature.
- RTP Post Office staff will not be able to close your account in person if it was opened online.
- If you opened your PO Box online but cannot close it online, please contact Caitlin Timms at timms@rtp.org
As a multi-tenant campus, all mail is delivered to a centralized mailbox location; individual suites do not receive direct mail delivery.
Centralized mailboxes (CBUs) are located outside the main entrance of Building 800, near the flagpole.
Please note: Due to the short-term nature of leases on the third floor, mail for 3rd floor tenants will be delivered to a designated mail room located in Suite 3307. You will not have a mailbox (CBU) outside of Building 800. Instead, a member of our team will sort and place your mail directly in the third-floor mail room for your convenience.
If you have any questions, please contact us at pm@rtp.org.
Where: Building 800, Atrium
When: April 15th & 16th, 8:30 AM – 11:00 AM
Can’t make it?
No problem! Just send us a message at pm@rtp.org to schedule another time for pickup.
Please note: Tenants on the third floor of Building 800 do not need to pick up a mail key. You will be provided with a code for access to the third-floor mail room.
Each company will receive two mail keys. These are official Postal Service (PS) keys, so please do not attempt to make copies.
If you need an extra key, Property Management can provide one for $10 per key, using our master key.
If a key is lost, please contact Property Management right away so we can assist you.
Our centralized mail area includes parcel lockers for easy package pickup. If you receive a package, the carrier will leave a key in your mailbox that opens the matching parcel locker. Just use the key to unlock the locker and grab your package!
If your package is too large for a locker, you’ll get a mail slip with instructions to pick it up at the post office.
Note: Deliveries from carriers like FedEx, UPS, and Amazon will continue to be delivered directly to your suite.
If your organization is closed on the weekends and you do not wish to receive mail or package deliveries on Saturdays, you may opt out of Saturday delivery. You can complete this process by drafting a letter on company letterhead stating:
- Your organization’s name
- Your organization’s street address
- That your organization is closed on Saturday and does not wish to receive Saturday mail delivery
If your organization has a new Durham, NC 27703 or 27713 zip code, email the letter to:
Jamie Baker
Post Office Manager
RTP Post Office
Google Maps may have wrong zip code information. Even before the change to street delivery of mail, zip codes on services like Google Maps were often incorrect. You should identify your business on Google Maps and click "Suggest an edit." From there, select the address field and change the address to correctly show your proper place name and zip code. Then click "Submit." Google should approve your change within a few business days.